Impact of expected waiting time on pediatric outpatient satisfaction: a behavioral experiment study
Abstract Background Outpatient departments of tertiary children’s hospitals in China are often overcrowded. This study used a behavioral experiment to investigate the relationship between expectations and satisfaction levels to improve visitor satisfaction. Methods The experiment consisted of contro...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2025-05-01
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| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-025-12714-9 |
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