The Impact of Interactive Behaviour on Service Quality: The Role of Relationship Quality, External Environment

The Impact of Interactive Behaviour on Service Quality: The Role of Relationship Quality, External Environment

This study explores the impact of interactive behaviour, relationship quality, and the external environment on the quality of urban public services, as well as their mechanisms of action. Correlation analysis (CA) was used to assess the relationships between variables, while a structural equation mo...

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Bibliographic Details
Main Authors: Shunan Zhou, Zengyu Pi, Chuleerat Kongruang
Format: Article
Language:English
Published: Ital Publication 2025-06-01
Series:Emerging Science Journal
Subjects:
public service quality
governance models
multi-supplier cooperation
interactive behaviors
relationship quality
external environment
sem
Online Access:https://ijournalse.org/index.php/ESJ/article/view/2967
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