The Impact of Interactive Behaviour on Service Quality: The Role of Relationship Quality, External Environment
This study explores the impact of interactive behaviour, relationship quality, and the external environment on the quality of urban public services, as well as their mechanisms of action. Correlation analysis (CA) was used to assess the relationships between variables, while a structural equation mo...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Ital Publication
2025-06-01
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| Series: | Emerging Science Journal |
| Subjects: | |
| Online Access: | https://ijournalse.org/index.php/ESJ/article/view/2967 |
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