Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.

The rise in online interactions has introduced multiple challenges, including confusion during virtual meetings and fatigue associated with prolonged video conferencing. To address these issues, this study advocates using computer graphics (CG) avatars in dialogue systems that do not rely on camera...

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Main Authors: Ayaka Ueda, Hamed Mahzoon, Kazuki Sakai, Hiroshi Ishiguro, Yuichiro Yoshikawa
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2025-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0327712
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author Ayaka Ueda
Hamed Mahzoon
Kazuki Sakai
Hiroshi Ishiguro
Yuichiro Yoshikawa
author_facet Ayaka Ueda
Hamed Mahzoon
Kazuki Sakai
Hiroshi Ishiguro
Yuichiro Yoshikawa
author_sort Ayaka Ueda
collection DOAJ
description The rise in online interactions has introduced multiple challenges, including confusion during virtual meetings and fatigue associated with prolonged video conferencing. To address these issues, this study advocates using computer graphics (CG) avatars in dialogue systems that do not rely on camera feeds. Avatars have the potential to diminish gaze-related misunderstandings and reduce dissatisfaction arising from viewing oneself in video calls. Moreover, fatigue from continuous face-to-face interaction in multi-person conversations can be mitigated by avatar usage. Previous studies indicate that avatars' verbal and nonverbal communication play significant roles in facilitating social support and cooperation in online environments. In the field of robotics, nonverbal cues including movement and spatial positioning are crucial for improved communication. For instance, robotic movement can indicate shifts in attention and speaker preferences during human-robot interactions. However, the impact of movement in dialogue contexts, especially in comparison to a neutral stance lacks thorough evaluation. This study conducted a video-based experiment to assess the impact of a robot's approach movement on the perception of emotions and intentions in a multi-robot interaction scenario. The results suggest that approaching movement can enhance the expression of intentions and emotions, indicating desired turn-taking and conveying perceived impressions of a robot as positive or negative. Future research will focus on implementing these findings in real-time conversational experiments.
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institution Kabale University
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publishDate 2025-01-01
publisher Public Library of Science (PLoS)
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spelling doaj-art-fe020c0fe8cf4acba7d5089b399acc472025-08-20T03:51:35ZengPublic Library of Science (PLoS)PLoS ONE1932-62032025-01-01207e032771210.1371/journal.pone.0327712Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.Ayaka UedaHamed MahzoonKazuki SakaiHiroshi IshiguroYuichiro YoshikawaThe rise in online interactions has introduced multiple challenges, including confusion during virtual meetings and fatigue associated with prolonged video conferencing. To address these issues, this study advocates using computer graphics (CG) avatars in dialogue systems that do not rely on camera feeds. Avatars have the potential to diminish gaze-related misunderstandings and reduce dissatisfaction arising from viewing oneself in video calls. Moreover, fatigue from continuous face-to-face interaction in multi-person conversations can be mitigated by avatar usage. Previous studies indicate that avatars' verbal and nonverbal communication play significant roles in facilitating social support and cooperation in online environments. In the field of robotics, nonverbal cues including movement and spatial positioning are crucial for improved communication. For instance, robotic movement can indicate shifts in attention and speaker preferences during human-robot interactions. However, the impact of movement in dialogue contexts, especially in comparison to a neutral stance lacks thorough evaluation. This study conducted a video-based experiment to assess the impact of a robot's approach movement on the perception of emotions and intentions in a multi-robot interaction scenario. The results suggest that approaching movement can enhance the expression of intentions and emotions, indicating desired turn-taking and conveying perceived impressions of a robot as positive or negative. Future research will focus on implementing these findings in real-time conversational experiments.https://doi.org/10.1371/journal.pone.0327712
spellingShingle Ayaka Ueda
Hamed Mahzoon
Kazuki Sakai
Hiroshi Ishiguro
Yuichiro Yoshikawa
Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.
PLoS ONE
title Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.
title_full Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.
title_fullStr Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.
title_full_unstemmed Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.
title_short Enhancing online interaction through avatar-based dialogue systems utilizing the approaching movement.
title_sort enhancing online interaction through avatar based dialogue systems utilizing the approaching movement
url https://doi.org/10.1371/journal.pone.0327712
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AT hiroshiishiguro enhancingonlineinteractionthroughavatarbaseddialoguesystemsutilizingtheapproachingmovement
AT yuichiroyoshikawa enhancingonlineinteractionthroughavatarbaseddialoguesystemsutilizingtheapproachingmovement