THE IMPACT OF BRAND EXPERIENCE AND AUTHENTICITY ON WORD-OF-MOUTH AND RECOMMENDATION INTENTIONS: A PARALLEL MEDIATION ANALYSIS USING PLS-SEM

This study examines the influence of brand experience and authenticity on word-of-mouth (WOM) communication and recommendation intentions among Millennials and Generation Z in Indonesia, focusing on local specialty food products. Furthermore, it investigates how brand love mediates the relationship...

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Bibliographic Details
Main Authors: Yasri Yasri, Vidyarini Dwita, Gerald Goh Guan Gan, Mia Ayu Gusti
Format: Article
Language:English
Published: Sarawak Research Society (SRS) 2025-01-01
Series:Journal of Applied Structural Equation Modeling
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Online Access:https://jasemjournal.com/wp-content/uploads/2025/03/JASEM90103-Yasri-et-al.-2025.pdf
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