How to Self-Disclose? The Impact of Patients’ Linguistic Features on Doctors’ Service Quality in Online Health Communities
In online medical consultations, patients convey their medical condition through self-disclosure, and the linguistic features of this disclosure, as signals, may significantly impact doctors’ diagnostic behavior and service quality. Based on signaling theory, this paper collects consultation data fr...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-03-01
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| Series: | Journal of Theoretical and Applied Electronic Commerce Research |
| Subjects: | |
| Online Access: | https://www.mdpi.com/0718-1876/20/2/56 |
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