Exploring the Intersection of Big Data and AI With CRM Through Descriptive, Network, and Contextual Methods

As artificial intelligence (AI) continues to gain prominence, understanding its application in customer relationship management (CRM) has become increasingly critical. Advances in computing power, big data availability, AI methodologies, and the growing adoption of CRM systems have driven significan...

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Bibliographic Details
Main Authors: Dervis Ozay, Mohammad Jahanbakth, Shouyi Wang
Format: Article
Language:English
Published: IEEE 2025-01-01
Series:IEEE Access
Subjects:
Online Access:https://ieeexplore.ieee.org/document/10938552/
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