Enhancing Hospital Services: Achieving High Quality Under Resource Constraints
Objectives: This research aims to enhance the quality of hospital services by utilizing Quality Function Deployment (QFD) with a novel Multi-Dimensional House of Quality (MD-HOQ) approach. This method integrates Service Quality (SERVQUAL) analysis and considers resource constraints, such as financia...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2025-04-01
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| Series: | Health Services Insights |
| Online Access: | https://doi.org/10.1177/11786329251331311 |
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