Frontline resilience in the retail realm: the role of moral disengagement in understanding employee behavior in the post-pandemic uncertainties

Abstract In the wake of the pandemic, retail services—especially vulnerable to ethical dilemmas due to heightened market instability—demand a deeper understanding of service employees’ behaviors. This research investigates the impact of market uncertainties on organizational justice and behaviors, w...

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Bibliographic Details
Main Authors: Ishtehar Sharif Swazan, Song-yi Youn
Format: Article
Language:English
Published: SpringerOpen 2023-10-01
Series:Future Business Journal
Subjects:
Online Access:https://doi.org/10.1186/s43093-023-00263-8
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