La competencia pragma-discursiva en las respuestas por correo electrónico a reclamaciones: una propuesta didáctica para el aula de español de los negocios

Despite the rise of new means of communication, in the current B2C (Business to Consumer) context, businesses opt to individually handle complaints via email, thus giving rise to a unique professional communication genre. In this study, we analyze the pragma-discursive characteristics of this genre...

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Bibliographic Details
Main Authors: Almudena Basanta, Lieve Vangehuchten, Rebecca Van Herck
Format: Article
Language:English
Published: E-JournALL 2025-07-01
Series:EuroAmerican Journal of Applied Linguistics and Languages
Subjects:
Online Access:https://e-journall.org/index.php/ejall/article/view/3174/3168
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