Gender and experiences of retaliation
Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2018-04-01
|
| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1063/pdf_99 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832569498267287552 |
|---|---|
| author | Kely César Martins de Paiva Hélio Arthur Reis Irigaray Mariana Branquinho Macedo Jesuína Maria Pereira Ferreira Gizelle Souza Mageste Michelle Regina Santana Dutra |
| author_facet | Kely César Martins de Paiva Hélio Arthur Reis Irigaray Mariana Branquinho Macedo Jesuína Maria Pereira Ferreira Gizelle Souza Mageste Michelle Regina Santana Dutra |
| author_sort | Kely César Martins de Paiva |
| collection | DOAJ |
| description | Given the idiosyncrasies of call center work, its impact on the lives of
employees and their possible reactions, we analyzed what forms of
retaliation can occur in such an environment by considering gender. We
performed qualitative descriptive research. We have interviewed 20
call center agents (9 men and 11 women) in Belo Horizonte, the capital
city of Minas Gerais state, in Brazil. We fully transcribed all interviews
and subjected the data to discourse analysis (the French approach). The
results showed that in this case, there was no gender difference
regarding perceived unfairness. Thus, workers of both genders often
retaliate and consider their actions to be reasonable. |
| format | Article |
| id | doaj-art-f43dd34db6394bb68fde41992e923de6 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2018-04-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-f43dd34db6394bb68fde41992e923de62025-02-02T21:22:41ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662018-04-01142536210.18089/tms.2018.14206Gender and experiences of retaliationKely César Martins de Paiva0Hélio Arthur Reis Irigaray1Mariana Branquinho Macedo2Jesuína Maria Pereira Ferreira3Gizelle Souza Mageste4Michelle Regina Santana Dutra5Federal University of Minas Gerais (UFMG), Avenida Antônio Carlos, 6627, Campus Pampulha, 31270-901, Belo Horizonte, MG, BrasilFundação Getúlio Vargas, BrazilFederal University of Minas Gerais (UFMG), BrazilFederal University of Minas Gerais (UFMG), BrazilFederal University of Minas Gerais (UFMG), BrazilCentro Universitário de Belo Horizonte (Uni BH), BrazilGiven the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (9 men and 11 women) in Belo Horizonte, the capital city of Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable.https://tmstudies.net/index.php/ectms/article/view/1063/pdf_99retaliationgendercall center |
| spellingShingle | Kely César Martins de Paiva Hélio Arthur Reis Irigaray Mariana Branquinho Macedo Jesuína Maria Pereira Ferreira Gizelle Souza Mageste Michelle Regina Santana Dutra Gender and experiences of retaliation Tourism & Management Studies retaliation gender call center |
| title | Gender and experiences of retaliation |
| title_full | Gender and experiences of retaliation |
| title_fullStr | Gender and experiences of retaliation |
| title_full_unstemmed | Gender and experiences of retaliation |
| title_short | Gender and experiences of retaliation |
| title_sort | gender and experiences of retaliation |
| topic | retaliation gender call center |
| url | https://tmstudies.net/index.php/ectms/article/view/1063/pdf_99 |
| work_keys_str_mv | AT kelycesarmartinsdepaiva genderandexperiencesofretaliation AT helioarthurreisirigaray genderandexperiencesofretaliation AT marianabranquinhomacedo genderandexperiencesofretaliation AT jesuinamariapereiraferreira genderandexperiencesofretaliation AT gizellesouzamageste genderandexperiencesofretaliation AT michellereginasantanadutra genderandexperiencesofretaliation |