Gender and experiences of retaliation

Gender and experiences of retaliation

Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents...

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Bibliographic Details
Main Authors: Kely César Martins de Paiva, Hélio Arthur Reis Irigaray, Mariana Branquinho Macedo, Jesuína Maria Pereira Ferreira, Gizelle Souza Mageste, Michelle Regina Santana Dutra
Format: Article
Language:English
Published: University of Algarve, ESGHT/CINTURS 2018-04-01
Series:Tourism & Management Studies
Subjects:
retaliation
gender
call center
Online Access:https://tmstudies.net/index.php/ectms/article/view/1063/pdf_99
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https://tmstudies.net/index.php/ectms/article/view/1063/pdf_99

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