Gender and experiences of retaliation
Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2018-04-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1063/pdf_99 |
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| Summary: | Given the idiosyncrasies of call center work, its impact on the lives of
employees and their possible reactions, we analyzed what forms of
retaliation can occur in such an environment by considering gender. We
performed qualitative descriptive research. We have interviewed 20
call center agents (9 men and 11 women) in Belo Horizonte, the capital
city of Minas Gerais state, in Brazil. We fully transcribed all interviews
and subjected the data to discourse analysis (the French approach). The
results showed that in this case, there was no gender difference
regarding perceived unfairness. Thus, workers of both genders often
retaliate and consider their actions to be reasonable. |
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| ISSN: | 2182-8466 |