Emotional Competence of Healthcare Workers and Its Impact on Patient Loyalty in Vietnamese Hospitals
# Objective To evaluate the effect of healthcare employees' emotional competence (EC) on patient loyalty in public and private hospitals in Ho Chi Minh City, with a focus on the mediating roles of respect, trust, and rapport. # Method A survey of 244 patients measured respect, trust, rapport...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Open Medical Publishing
2024-12-01
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| Series: | Health Psychology Research |
| Online Access: | https://doi.org/10.52965/001c.127128 |
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