Forecasting financial services of a call center’s inbound volumes: A case study
The objective of this study is to build a predictive model for the call center of a financial services company using predictive analytics methods. Using this model, the organization would be able to transition from a reactive approach to operational resource allocation to a more proactive one in han...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2025-08-01
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| Series: | International Journal of Engineering Business Management |
| Online Access: | https://doi.org/10.1177/18479790251367821 |
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