“They Just Don’t Want to Feel Forgotten”: A Mixed-Methods Research on Patient Satisfaction With Wait Times in Emergency Departments

“They Just Don’t Want to Feel Forgotten”: A Mixed-Methods Research on Patient Satisfaction With Wait Times in Emergency Departments

Patient satisfaction, an essential care quality measure, is heavily impacted by wait times. This study examined how different factors affect patient satisfaction with ED wait times in Newfoundland and Labrador, Canada. This mixed-method study, conducted in 4 EDs, used data collected using telephone...

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Main Authors: Aswathy Geetha Manukumar BSc, PhD(c), Hensley H Mariathas MPhil, PhD, Christopher Patey MD, Nahid Rahimipour Anaraki PhD, Anna Walsh BSc, MSc, Oliver Hurley BSc, MEnvSc, Dorothy Senior LPN, Holly Etchegary PhD, Paul Norman BN, Shabnam Asghari MD, MPH, PHD
Format: Article
Language:English
Published: SAGE Publishing 2025-04-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/23743735251333213
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https://doi.org/10.1177/23743735251333213

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