The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia

The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia

<i>Background</i>: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfact...

Full description

Saved in:
Bibliographic Details
Main Authors: Agus Usman, Yudi Azis, Budi Harsanto, Anton Mulyono Azis
Format: Article
Language:English
Published: MDPI AG 2023-12-01
Series:Logistics
Subjects:
airport service quality
service orientation
passenger satisfaction
airport image
Online Access:https://www.mdpi.com/2305-6290/7/4/102
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

https://www.mdpi.com/2305-6290/7/4/102

Similar Items