Addressing Implementation Challenges of Minimum Service Standards in Local Government Using Soft System Methodology: A Case Study of Bekasi City, Indonesia
Minimum Service Standards (MSS) are specific provisions that must be fulfilled by local governments as a concurrent obligation targeted to reach 100% every year. However, as of 2023, Bekasi City has not achieved the set targets. The MSS Service Quality Achievement Index in Bekasi City is still relat...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Muhammadiyah Tangerang
2024-10-01
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| Series: | Nyimak: Journal of Communication |
| Online Access: | https://jurnal.umt.ac.id/index.php/nyimak/article/view/11410 |
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