Use of a Medical Communication Framework to Assess the Quality of Generative Artificial Intelligence Replies to Primary Care Patient Portal Messages: Content Analysis

Use of a Medical Communication Framework to Assess the Quality of Generative Artificial Intelligence Replies to Primary Care Patient Portal Messages: Content Analysis

Abstract BackgroundThere is growing interest in applying generative artificial intelligence (GenAI) to respond to electronic patient portal messages, particularly in primary care where message volumes are highest. However, evaluations of GenAI as an inbox communication tool ar...

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Bibliographic Details
Main Authors: Natalie S Lee, Nathan Richards, Jodi Grandominico, Robert M Cronin, Amanda K Hendricks, Ravi S Tripathi, Daniel E Jonas
Format: Article
Language:English
Published: JMIR Publications 2025-07-01
Series:JMIR Formative Research
Online Access:https://formative.jmir.org/2025/1/e71966
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https://formative.jmir.org/2025/1/e71966

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