Implementation of Profile Matching in Evaluating Customer Satisfaction for PT. BKZ Expedition Services

Evaluation of service satisfaction is essential for decision-making related to efforts to improve service quality. PT. BKZ’s expedition service conducts customer satisfaction evaluations as part of its competitive strategy. The satisfaction assessment for PT. BKZ's import goods delivery service...

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Bibliographic Details
Main Authors: marfuah marfuah, Steffi Adam, Abdullah Husin, David Tanjaya
Format: Article
Language:Indonesian
Published: Islamic University of Indragiri 2025-07-01
Series:Sistemasi: Jurnal Sistem Informasi
Subjects:
Online Access:https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5212
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