A Fuzzy Logic Framework for Text-Based Incident Prioritization: Mathematical Modeling and Case Study Evaluation

Incident prioritization is a critical task in enterprise environments, where textual descriptions of service disruptions often contain vague or ambiguous language. Traditional machine learning models, while effective in rigid classification, struggle to interpret the linguistic uncertainty inherent...

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Bibliographic Details
Main Authors: Arturo Peralta, José A. Olivas, Pedro Navarro-Illana
Format: Article
Language:English
Published: MDPI AG 2025-06-01
Series:Mathematics
Subjects:
Online Access:https://www.mdpi.com/2227-7390/13/12/2014
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