Proactive Complaint Management in Public Sector Informatics Using AI: A Semantic Pattern Recognition Framework
The digital transformation of public services has led to a surge in the volume and complexity of informatics-related complaints, often marked by ambiguous language, inconsistent terminology, and fragmented reporting. Conventional keyword-based approaches are inadequate for detecting semantically sim...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-06-01
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| Series: | Applied Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-3417/15/12/6673 |
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