Patient's expectations and perceptions on quality of care; An evaluation using SERVQUAL gap in Kenya.

Patient's expectations and perceptions on quality of care; An evaluation using SERVQUAL gap in Kenya.

<h4>Background</h4>Assessing healthcare quality is pivotal for patient-centric enhancements. Employing the Gaps Model of Service Quality and SERVQUAL, this study determined patient expectations and perceptions of care quality at a national referral hospital.<h4>Methods</h4>In...

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Bibliographic Details
Main Authors: Agnes Karingo Karume, Kelvin Nyongesa, Lydia Okutoyi, John Kinuthia
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2025-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0315910
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