Patient's expectations and perceptions on quality of care; An evaluation using SERVQUAL gap in Kenya.
<h4>Background</h4>Assessing healthcare quality is pivotal for patient-centric enhancements. Employing the Gaps Model of Service Quality and SERVQUAL, this study determined patient expectations and perceptions of care quality at a national referral hospital.<h4>Methods</h4>In...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2025-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0315910 |
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