Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways
The present study’s objective is to examine the customer satisfaction on cleanliness and other service quality dimensions in Indian Railways. In addition, gender as a moderator in the relationship between various service quality dimensions and passenger satisfaction is studied. The data was collecte...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2023-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2023.2183568 |
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