The Healing Power of Forgiveness: How Failure Severity Moderates the Effect of Emotions on Forgiveness and Behavioural Intentions
Despite the undesirable consequences of service failures, it is not possible to prevent them entirely due to the characteristics of the hospitality industry. In this regard, related studies have focused on the transformation of the negative consequences of service failures into positive outcomes. In...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Istanbul University Press
2024-12-01
|
| Series: | Journal of Tourismology |
| Subjects: | |
| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/1BD6D9F0CEFF45DAA2A42EBF57592B95 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|