Online reputation management in Spanish cancer patients’ associations: a proposal model
Cancer patients’ associations have become valid public health players because they help patients to face this disease from physical, emotional and social perspectives. Some of these associations resort to social media platforms not only to improve their relationships with patients, but also to prom...
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| Format: | Article |
| Language: | English |
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Universidad de Alicante
2022-07-01
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| Series: | Revista Mediterránea de Comunicación |
| Subjects: | |
| Online Access: | https://www.mediterranea-comunicacion.org/article/view/22240 |
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| _version_ | 1849313828100112384 |
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| author | Pablo Medina-Aguerrebere Toni Gonzalez-Pacanowski Eva Medina |
| author_facet | Pablo Medina-Aguerrebere Toni Gonzalez-Pacanowski Eva Medina |
| author_sort | Pablo Medina-Aguerrebere |
| collection | DOAJ |
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Cancer patients’ associations have become valid public health players because they help patients to face this disease from physical, emotional and social perspectives. Some of these associations resort to social media platforms not only to improve their relationships with patients, but also to promote their own brand. This paper seeks to understand how Spanish cancer patients’ associations manage their social media platforms to promote their brand. To do that, we conducted a literature review about health communication; we considered 48 indicators to analyze how 107 associations belonging to the Spanish Group of Cancer Patients (Gepac) managed Facebook, Twitter, Youtube and their corporate website for branding initiatives; and we proposed a communication model for branding cancer patients’ associations on these platforms (MedPac Model). We concluded that Spanish cancer patients’ associations prioritize medical information but not brand-related elements, they lack the economic and human resources to produce a quality content, and they have not yet implemented a true corporate communication approach.
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| format | Article |
| id | doaj-art-c2f4bef32ace415d83c271537084e9df |
| institution | Kabale University |
| issn | 1989-872X |
| language | English |
| publishDate | 2022-07-01 |
| publisher | Universidad de Alicante |
| record_format | Article |
| series | Revista Mediterránea de Comunicación |
| spelling | doaj-art-c2f4bef32ace415d83c271537084e9df2025-08-20T03:52:38ZengUniversidad de AlicanteRevista Mediterránea de Comunicación1989-872X2022-07-0113210.14198/MEDCOM.22240Online reputation management in Spanish cancer patients’ associations: a proposal modelPablo Medina-Aguerrebere0Toni Gonzalez-Pacanowski1Eva Medina2Canadian University DubaiUniversidad de AlicanteCanadian University Dubai Cancer patients’ associations have become valid public health players because they help patients to face this disease from physical, emotional and social perspectives. Some of these associations resort to social media platforms not only to improve their relationships with patients, but also to promote their own brand. This paper seeks to understand how Spanish cancer patients’ associations manage their social media platforms to promote their brand. To do that, we conducted a literature review about health communication; we considered 48 indicators to analyze how 107 associations belonging to the Spanish Group of Cancer Patients (Gepac) managed Facebook, Twitter, Youtube and their corporate website for branding initiatives; and we proposed a communication model for branding cancer patients’ associations on these platforms (MedPac Model). We concluded that Spanish cancer patients’ associations prioritize medical information but not brand-related elements, they lack the economic and human resources to produce a quality content, and they have not yet implemented a true corporate communication approach. https://www.mediterranea-comunicacion.org/article/view/22240Cancer Patients’ AssociationsCorporate CommunicationBrandReputationSocial Media |
| spellingShingle | Pablo Medina-Aguerrebere Toni Gonzalez-Pacanowski Eva Medina Online reputation management in Spanish cancer patients’ associations: a proposal model Revista Mediterránea de Comunicación Cancer Patients’ Associations Corporate Communication Brand Reputation Social Media |
| title | Online reputation management in Spanish cancer patients’ associations: a proposal model |
| title_full | Online reputation management in Spanish cancer patients’ associations: a proposal model |
| title_fullStr | Online reputation management in Spanish cancer patients’ associations: a proposal model |
| title_full_unstemmed | Online reputation management in Spanish cancer patients’ associations: a proposal model |
| title_short | Online reputation management in Spanish cancer patients’ associations: a proposal model |
| title_sort | online reputation management in spanish cancer patients associations a proposal model |
| topic | Cancer Patients’ Associations Corporate Communication Brand Reputation Social Media |
| url | https://www.mediterranea-comunicacion.org/article/view/22240 |
| work_keys_str_mv | AT pablomedinaaguerrebere onlinereputationmanagementinspanishcancerpatientsassociationsaproposalmodel AT tonigonzalezpacanowski onlinereputationmanagementinspanishcancerpatientsassociationsaproposalmodel AT evamedina onlinereputationmanagementinspanishcancerpatientsassociationsaproposalmodel |