Construction and application of a multi-objective rolling horizon optimization mathematical model in intelligent dispatching for telecom operators
With the rapid development of the telecommunications industry, intelligent dispatching has become a key means of enhancing service quality and efficiency for operators. However, traditional dispatching methods struggle to simultaneously meet the multiple demands of operators for service efficiency a...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2024-10-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2024224/ |
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| Summary: | With the rapid development of the telecommunications industry, intelligent dispatching has become a key means of enhancing service quality and efficiency for operators. However, traditional dispatching methods struggle to simultaneously meet the multiple demands of operators for service efficiency and quality. A mathematical model based on multi-objective optimization was proposed, which was set with three objectives: total expected customer satisfaction score, work order response time, and agent workload balance. Additionally, an adaptive multi-objective optimization algorithm was designed, incorporating techniques such as adaptive weight adjustment, multi-objective optimization, and rolling horizon optimization to solve the multi-objective optimization model. Experimental results from a provincial telecom operator's agent system demonstrate that the model can improve both the service efficiency and service quality of telecom operators. |
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| ISSN: | 1000-0801 |