An integrated framework for understanding innovative digital payment adoption and continued usage by small offline retailers

Traditional small retailers in India account for 85% of goods sold but have slowly adopted digital technology. Despite digital payments’ significant impact on customer satisfaction and policy, there is limited research on small retailers’ adoption of these technologies. This study examines the facto...

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Bibliographic Details
Main Authors: Jayanthi Thanigan, N. Srinivasa Reddy, Moutusy Maity, Priya Sethuraman, J. Irudhaya Rajesh
Format: Article
Language:English
Published: Taylor & Francis Group 2025-12-01
Series:Cogent Economics & Finance
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/23322039.2025.2462442
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