Customer-Directed Counterproductive Work Behavior of Gig Workers in Crowdsourced Delivery: A Perspective on Customer Injustice
In the platform economy, customers are the primary interaction partners of gig workers, and their behaviors and attitudes significantly influence gig workers’ work experiences and behavioral responses. Based on the stressor–emotion model and social exchange theory, this paper systematically explores...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-04-01
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| Series: | Systems |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2079-8954/13/4/246 |
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