Machine Learning in Hospitality: Interpretable Forecasting of Booking Cancellations

The phenomenon of cancellations in hotel bookings is one of the main pain points in the hospitality sector as it skews demand signals and can result in revenue losses estimated at about 20 %. Yet, forecasting booking cancellations remains an underresearched area, particularly in the understanding of...

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Bibliographic Details
Main Authors: Ismael Gomez-Talal, Mana Azizsoltani, Pilar Talon-Ballestero, Ashok Singh
Format: Article
Language:English
Published: IEEE 2025-01-01
Series:IEEE Access
Subjects:
Online Access:https://ieeexplore.ieee.org/document/10857340/
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