An enhanced multidimensional requirement oriented quality function deployment method for sustainable self service machine design

Abstract Self-service machines provide round-the-clock access to various services, enhancing operational efficiency, reducing waiting times, and minimizing human errors. However, their design has traditionally prioritized business functionality and user experience, with minimal attention to sustaina...

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Bibliographic Details
Main Authors: Liang Zhu, Mohd Heikal Husin
Format: Article
Language:English
Published: Nature Portfolio 2025-04-01
Series:Scientific Reports
Subjects:
Online Access:https://doi.org/10.1038/s41598-025-99732-z
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