Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation
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| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
LLC "CPC "Business Perspectives"
2006-06-01
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| Series: | Innovative Marketing |
| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1709/im_en_2006_02_Rod.pdf |
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| _version_ | 1849768427371102208 |
|---|---|
| author | Michel Rod Janet Carruthers Nicholas J Ashill |
| author_facet | Michel Rod Janet Carruthers Nicholas J Ashill |
| author_sort | Michel Rod |
| collection | DOAJ |
| format | Article |
| id | doaj-art-b771961fc0b0470ba917f3aaf7cb68cf |
| institution | DOAJ |
| issn | 1814-2427 1816-6326 |
| language | English |
| publishDate | 2006-06-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Innovative Marketing |
| spelling | doaj-art-b771961fc0b0470ba917f3aaf7cb68cf2025-08-20T03:03:49ZengLLC "CPC "Business Perspectives"Innovative Marketing1814-24271816-63262006-06-01221709Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-DeregulationMichel RodJanet CarruthersNicholas J Ashillhttps://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1709/im_en_2006_02_Rod.pdf |
| spellingShingle | Michel Rod Janet Carruthers Nicholas J Ashill Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation Innovative Marketing |
| title | Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation |
| title_full | Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation |
| title_fullStr | Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation |
| title_full_unstemmed | Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation |
| title_short | Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation |
| title_sort | antecedents and outcomes of service recovery performance insights from an organisation post corporatisation and post deregulation |
| url | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1709/im_en_2006_02_Rod.pdf |
| work_keys_str_mv | AT michelrod antecedentsandoutcomesofservicerecoveryperformanceinsightsfromanorganisationpostcorporatisationandpostderegulation AT janetcarruthers antecedentsandoutcomesofservicerecoveryperformanceinsightsfromanorganisationpostcorporatisationandpostderegulation AT nicholasjashill antecedentsandoutcomesofservicerecoveryperformanceinsightsfromanorganisationpostcorporatisationandpostderegulation |