Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation

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Bibliographic Details
Main Authors: Michel Rod, Janet Carruthers, Nicholas J Ashill
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2006-06-01
Series:Innovative Marketing
Online Access:https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1709/im_en_2006_02_Rod.pdf
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