APA (7th ed.) Citation

Rod, M., Carruthers, J., & Ashill, N. J. Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation. LLC "CPC "Business Perspectives".

Chicago Style (17th ed.) Citation

Rod, Michel, Janet Carruthers, and Nicholas J. Ashill. Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation. LLC "CPC "Business Perspectives".

MLA (9th ed.) Citation

Rod, Michel, et al. Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation. LLC "CPC "Business Perspectives".