Comparison of Rating-based and Inset Lexicon-based Labeling in Sentiment Analysis using SVM (Case Study: GoBiz Application Reviews on Google Play Store)

Comparison of Rating-based and Inset Lexicon-based Labeling in Sentiment Analysis using SVM (Case Study: GoBiz Application Reviews on Google Play Store)

Digital transformation has impacted various sectors, including Micro, Small, and Medium Enterprises (MSMEs). GoBiz, a partner platform for Gojek's GoFood service, plays a crucial role in supporting MSME digitalization, making it essential to understand user perceptions of the application. This...

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Bibliographic Details
Main Authors: Hiliah Firda, Pacu Putra, Nabila Rizky Oktadini, Putri Eka Sevtiyuni, Allsela Meiriza
Format: Article
Language:Indonesian
Published: Islamic University of Indragiri 2025-03-01
Series:Sistemasi: Jurnal Sistem Informasi
Subjects:
sentiment analysis
inset lexicon
rating-based
gobiz application
support vector machine
Online Access:https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/4795
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