ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI
This research is to analyze whether there are problematic attributes in the health services provided by the Kotabumi Class IIA Penitentiary, which are the needs of its inmates, using the ServQual and Importance Performance Analysis methods. This research was then carried out using quantitative meth...
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| Format: | Article |
| Language: | English |
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Universitas Nusa Cendana
2025-03-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/18500 |
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| author | Aldiko Tisa Dwi Kurnia Naniek Pangestuti |
| author_facet | Aldiko Tisa Dwi Kurnia Naniek Pangestuti |
| author_sort | Aldiko Tisa Dwi Kurnia |
| collection | DOAJ |
| description |
This research is to analyze whether there are problematic attributes in the health services provided by the Kotabumi Class IIA Penitentiary, which are the needs of its inmates, using the ServQual and Importance Performance Analysis methods. This research was then carried out using quantitative methods. Data collection in this research was carried out by distributing questionnaires to respondents, where the respondents in question were samples taken from sick prisoners in December 2023 in the Class IIA Kotabumi Correctional Institution. In the research, the researchers used random sampling techniques. The population used was 142 respondents. Sampling was carried out using the Krejcie Morgan table. The findings show that the services provided by the Kotabumi Class IIA Penitentiary have not fully met the expectations of the prisoners in the prison.
Keywords: Quantitative; Gap; Importance Performance Analysis; ServQual
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| format | Article |
| id | doaj-art-b6d82e180205413b9b71eae4911896f1 |
| institution | OA Journals |
| issn | 2502-2385 2723-469X |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Universitas Nusa Cendana |
| record_format | Article |
| series | Journal of Management Small and Medium Enterprises (SME's) |
| spelling | doaj-art-b6d82e180205413b9b71eae4911896f12025-08-20T02:13:27ZengUniversitas Nusa CendanaJournal of Management Small and Medium Enterprises (SME's)2502-23852723-469X2025-03-01181 - MayANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMIAldiko Tisa Dwi Kurnia0Naniek Pangestuti1Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu PemasyarakatanProgram Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan This research is to analyze whether there are problematic attributes in the health services provided by the Kotabumi Class IIA Penitentiary, which are the needs of its inmates, using the ServQual and Importance Performance Analysis methods. This research was then carried out using quantitative methods. Data collection in this research was carried out by distributing questionnaires to respondents, where the respondents in question were samples taken from sick prisoners in December 2023 in the Class IIA Kotabumi Correctional Institution. In the research, the researchers used random sampling techniques. The population used was 142 respondents. Sampling was carried out using the Krejcie Morgan table. The findings show that the services provided by the Kotabumi Class IIA Penitentiary have not fully met the expectations of the prisoners in the prison. Keywords: Quantitative; Gap; Importance Performance Analysis; ServQual https://ejurnal.undana.ac.id/index.php/JEM/article/view/18500 |
| spellingShingle | Aldiko Tisa Dwi Kurnia Naniek Pangestuti ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI Journal of Management Small and Medium Enterprises (SME's) |
| title | ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI |
| title_full | ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI |
| title_fullStr | ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI |
| title_full_unstemmed | ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI |
| title_short | ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI |
| title_sort | analysis of health services quality using servqual method in correctional institutions class iia kotabumi |
| url | https://ejurnal.undana.ac.id/index.php/JEM/article/view/18500 |
| work_keys_str_mv | AT aldikotisadwikurnia analysisofhealthservicesqualityusingservqualmethodincorrectionalinstitutionsclassiiakotabumi AT naniekpangestuti analysisofhealthservicesqualityusingservqualmethodincorrectionalinstitutionsclassiiakotabumi |