ANALYSIS OF HEALTH SERVICES QUALITY USING SERVQUAL METHOD IN CORRECTIONAL INSTITUTIONS CLASS IIA KOTABUMI
This research is to analyze whether there are problematic attributes in the health services provided by the Kotabumi Class IIA Penitentiary, which are the needs of its inmates, using the ServQual and Importance Performance Analysis methods. This research was then carried out using quantitative meth...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Nusa Cendana
2025-03-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/18500 |
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