What can COVID‐19 teach us about patient satisfaction in the emergency department? A mixed‐methods approach

Abstract Objective The current study explored improved patient satisfaction scores at a single emergency department (ED) during the early phase of the COVID‐19 pandemic (March to May 2020). Methods A mixed‐methods design, integrating qualitative and quantitative data analyses, was employed to explor...

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Bibliographic Details
Main Authors: Maureen O. Grissom, Morgan Farra, Eric S. Cruzen, Erin Barlow, Sanjey Gupta
Format: Article
Language:English
Published: Elsevier 2021-04-01
Series:Journal of the American College of Emergency Physicians Open
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Online Access:https://doi.org/10.1002/emp2.12436
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