The Impact of Animated Mascot Displays on Consumer Evaluations in E-Commerce

This study investigates consumer reactions to mascots on e-commerce websites, focusing on how anthropomorphic visual cues influence website satisfaction, revisit intention, and purchase intention. Specifically, we examine how mascot movement affects consumers’ sense of social presence and engagement...

Full description

Saved in:
Bibliographic Details
Main Authors: Jihyeon Oh, Daehwan Kim
Format: Article
Language:English
Published: MDPI AG 2025-05-01
Series:Administrative Sciences
Subjects:
Online Access:https://www.mdpi.com/2076-3387/15/6/203
Tags: Add Tag
No Tags, Be the first to tag this record!