An Analysis of Intelligent Turkish Text Classification Models for Routing Calls in Call Centers: A Case Study on the Republic of Turkiye Ministry of Trade Call Center
Call centers play a key role in the management of customer relationships in the modern business world. However, the growing demand for their services presents significant challenges, particularly in terms of staffing and handling increasing call volumes. This paper addresses these issues by presenti...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Sakarya University
2024-04-01
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| Series: | Sakarya University Journal of Computer and Information Sciences |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/en/download/article-file/3588710 |
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