Tweeting Public Service Complaints

Many local governments have added new methods to report public service complaints like submitting a complaint on Twitter, hoping to expand access to more constituents. But who submits Twitter complaints, and how do those complaints compare to those submitted using other methods? I collect data on co...

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Bibliographic Details
Main Author: William O'Brochta
Format: Article
Language:English
Published: HOPE 2023-05-01
Series:Journal of Quantitative Description: Digital Media
Subjects:
Online Access:https://journalqd.org/article/view/3799
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