Improving Government Helpdesk Service With an AI-Powered Chatbot Built on the Rasa Framework

Improving Government Helpdesk Service With an AI-Powered Chatbot Built on the Rasa Framework

Helpdesk services are an important component in supporting Information Technology (IT) services. The helpdesk operates as the initial interface for managing and resolving concerns. Helpdesk helps user to get solutions when facing problems while using an IT service. This research focuses on the impac...

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Bibliographic Details
Main Authors: Wirat Moko Hadi Sasmita, Surya Sumpeno, Reza Fuad Rachmadi
Format: Article
Language:English
Published: Ikatan Ahli Informatika Indonesia 2025-04-01
Series:Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Subjects:
chatbot
rasa
helpdesk
natural language understanding
Online Access:https://jurnal.iaii.or.id/index.php/RESTI/article/view/6293
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