Improving Government Helpdesk Service With an AI-Powered Chatbot Built on the Rasa Framework
Helpdesk services are an important component in supporting Information Technology (IT) services. The helpdesk operates as the initial interface for managing and resolving concerns. Helpdesk helps user to get solutions when facing problems while using an IT service. This research focuses on the impac...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Ikatan Ahli Informatika Indonesia
2025-04-01
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| Series: | Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) |
| Subjects: | |
| Online Access: | https://jurnal.iaii.or.id/index.php/RESTI/article/view/6293 |
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