SHAPING CUSTOMER EXPERIENCES THROUGH ROBOT SERVICE QUALITY: EVIDENCE FROM THE KLANG VALLEY HOSPITALITY INDUSTRY
Customer satisfaction is one of the major concerns today. The COVID-19 epidemic has accelerated the use of robot servers in the hospitality sector in Malaysia grows increasingly as customers are more cautious about the dangers of direct physical contact. The study intends to identify the relationshi...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Negeri Sembilan
2025-04-01
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| Series: | Journal of Academia |
| Subjects: | |
| Online Access: | https://journal.uitm.edu.my/ojs/index.php/JOA/article/view/5002/3078 |
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