Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example)
This is a descriptive research study, which was conducted to evaluate the perceptions and expectations of the members of sports centers concerning the service quality in the private or public sports centers. The universe of the study is comprised of individuals, who were members of private or public...
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| Format: | Article |
| Language: | English |
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Selcuk University Press
2018-12-01
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| Series: | Türk Spor ve Egzersiz Dergisi |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/download/article-file/610501 |
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| author | Selçuk Buğdaycı |
| author_facet | Selçuk Buğdaycı |
| author_sort | Selçuk Buğdaycı |
| collection | DOAJ |
| description | This is a descriptive research study, which was
conducted to evaluate the perceptions and expectations of the members of sports
centers concerning the service quality in the private or public sports centers.
The universe of the study is comprised of individuals, who were members of
private or public sports centers within the borders of Konya province. The
sample group is comprised of 365 individuals from private and 371 individuals
from public sports centers. Service Quality Assessment Scale was used as the
data collection tool, which was developed by Lam (2000) and adapted into
Turkish by Gürbüz et al. (2005). The data obtained from the scales were coded
into computer environment, and statistical analyses were conducted via SPSS
22.00 program. As the conclusion, it was observed that the service
quality perceptions of the research group concerning both private and public
sports centers were negative. It was also determined that the service quality
scores were negative in all of the subdimensions. In the comparison of the both
types of the centers, it was determined that the service quality scores
perceived in the private sports centers were higher. |
| format | Article |
| id | doaj-art-b16b6d1556194fcd9e5f16fb608e3115 |
| institution | Kabale University |
| issn | 2147-5652 |
| language | English |
| publishDate | 2018-12-01 |
| publisher | Selcuk University Press |
| record_format | Article |
| series | Türk Spor ve Egzersiz Dergisi |
| spelling | doaj-art-b16b6d1556194fcd9e5f16fb608e31152025-01-03T01:00:34ZengSelcuk University PressTürk Spor ve Egzersiz Dergisi2147-56522018-12-0120322022310.15314/tsed.483819154Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example)Selçuk Buğdaycı0SELCUK UNIVERSITY, FACULTY OF SPORTS SCIENCES, DEPARTMENT OF SPORTS MANAGEMENTThis is a descriptive research study, which was conducted to evaluate the perceptions and expectations of the members of sports centers concerning the service quality in the private or public sports centers. The universe of the study is comprised of individuals, who were members of private or public sports centers within the borders of Konya province. The sample group is comprised of 365 individuals from private and 371 individuals from public sports centers. Service Quality Assessment Scale was used as the data collection tool, which was developed by Lam (2000) and adapted into Turkish by Gürbüz et al. (2005). The data obtained from the scales were coded into computer environment, and statistical analyses were conducted via SPSS 22.00 program. As the conclusion, it was observed that the service quality perceptions of the research group concerning both private and public sports centers were negative. It was also determined that the service quality scores were negative in all of the subdimensions. In the comparison of the both types of the centers, it was determined that the service quality scores perceived in the private sports centers were higher.https://dergipark.org.tr/tr/download/article-file/610501service qualityservqualsports centers |
| spellingShingle | Selçuk Buğdaycı Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) Türk Spor ve Egzersiz Dergisi service quality servqual sports centers |
| title | Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) |
| title_full | Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) |
| title_fullStr | Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) |
| title_full_unstemmed | Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) |
| title_short | Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) |
| title_sort | examination of the service quality perception in private and public sports centers konya example |
| topic | service quality servqual sports centers |
| url | https://dergipark.org.tr/tr/download/article-file/610501 |
| work_keys_str_mv | AT selcukbugdaycı examinationoftheservicequalityperceptioninprivateandpublicsportscenterskonyaexample |