Maintaining Professional Relations with Patients When Unexpected Things Happen: The Case for Service Recovery
Background There are bound to be cases where cost, delivery, or outcomes differ from what the patient had expected. It also happens that patients do not always live up to dentist’s expectations.Methods A large general literature shows that service recovery can vary from the protracted and expensive...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2025-12-01
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| Series: | Journal of the California Dental Association |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/19424396.2025.2460733 |
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