Factors Influencing AI Chatbot Adoption in Government Administration: A Case Study of Sri Lanka’s Digital Government

Factors Influencing AI Chatbot Adoption in Government Administration: A Case Study of Sri Lanka’s Digital Government

This study investigates the factors in acceptance of artificial intelligence (AI)-based chatbot application in Sri Lanka’s government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework by add...

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Bibliographic Details
Main Authors: Arjuna Srilal Rathnayake, Truong Dang Hoang Nhat Nguyen, Yonghan Ahn
Format: Article
Language:English
Published: MDPI AG 2025-04-01
Series:Administrative Sciences
Subjects:
AI chatbots
digital government
technology acceptance model
sustainable AI adoption
user acceptance
trust
Online Access:https://www.mdpi.com/2076-3387/15/5/157
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