Factors Influencing AI Chatbot Adoption in Government Administration: A Case Study of Sri Lanka’s Digital Government
This study investigates the factors in acceptance of artificial intelligence (AI)-based chatbot application in Sri Lanka’s government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework by add...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-04-01
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| Series: | Administrative Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-3387/15/5/157 |
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