OPTIMIZING SERVICE QUALITY MANAGEMENT OF THE BUS RAPID TRANSPORT SYSTEM IN LAGOS USING THE MULTI-CRITERIA DECISION ANALYSIS

OPTIMIZING SERVICE QUALITY MANAGEMENT OF THE BUS RAPID TRANSPORT SYSTEM IN LAGOS USING THE MULTI-CRITERIA DECISION ANALYSIS

Evaluation of Bus Rapid Transportation (BRT) based on service quality criteria and customer satisfaction can never be overemphasized due to its derivative, such as optimizing the performance of the transportation industry. Thus, this study employs the multi-criteria decision-making (MCDM) method for...

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Bibliographic Details
Main Authors: Sulaimon Olanrewaju ADEBIYI, Oluwagbenga John AKINRINMADE, Bilqis Bolanle AMOLE
Format: Article
Language:English
Published: Silesian University of Technology 2022-09-01
Series:Scientific Journal of Silesian University of Technology. Series Transport
Subjects:
mcdm
fahp
vikor
servqual
brt
Online Access:https://sjsutst.polsl.pl/archives/2022/vol116/005_SJSUTST116_2022_Adebiyi_Akinrinmade_Amole.pdf
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